Privacy Policy for Kokoro Volunteer Network

Kokoro Volunteer Network ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our site and services. As a non-profit organization focused on volunteer coordination and community outreach, we understand the importance of maintaining the trust and confidence of our volunteers, donors, partners, and community members. This Privacy Policy is effective immediately.

1. Information We Collect

We collect several types of information from and about users of our online platform, including:

• **Personal Information:** This includes information that can be used to identify you, such as your name, address, phone number, email address, and date of birth. We collect this information when you register as a volunteer, donate to our cause, subscribe to our newsletter, participate in a program, or otherwise contact us.
• **Demographic Information:** We may collect demographic information such as your age, gender, education level, and interests. This information helps us understand our audience and improve our services.
• **Volunteer Information:** If you register as a volunteer, we may collect information about your skills, experience, availability, and preferences for volunteer assignments. We may also collect information about your background checks and references, as permitted by law.
• **Donation Information:** If you make a donation to our organization, we collect your billing address, credit card information, and donation amount. We use this information to process your donation and provide you with a receipt.
• **Usage Data:** We collect information about how you use our site, such as the pages you visit, the links you click, and the searches you conduct. This information helps us improve our site and tailor it to your needs.
• **Device Information:** We collect information about the device you use to access our site, such as your IP address, browser type, operating system, and device identifiers. This information helps us troubleshoot technical issues and prevent fraud.

2. How We Use Your Information

We use the information we collect for the following purposes:

• **To Provide and Improve Our Services:** We use your information to provide you with the services you request, such as volunteer opportunities, training programs, and community events. We also use your information to improve our site and services and develop new features.
• **To Communicate With You:** We use your information to communicate with you about our programs, events, and fundraising campaigns. We may also use your information to respond to your inquiries and provide you with customer support.
• **To Personalize Your Experience:** We use your information to personalize your experience on our site and tailor the content and services we offer to your interests and preferences.
• **To Process Donations:** We use your donation information to process your donations and provide you with a receipt for tax purposes.
• **To Ensure Safety and Security:** We use your information to ensure the safety and security of our site and services, and to protect against fraud and abuse.
• **To Comply With Legal Obligations:** We may use your information to comply with applicable laws and regulations.

3. How We Share Your Information

We may share your information with the following third parties:

• **Service Providers:** We share your information with service providers who help us operate our site, process donations, send emails, and provide customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• **Partners:** We may share your information with our partners, such as other non-profit organizations, government agencies, and corporate sponsors. We will only share your information with partners who have agreed to protect your privacy.
• **Legal Authorities:** We may disclose your information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• **With Your Consent:** We may share your information with other third parties with your consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Using encryption to protect sensitive information during transmission.
• Storing your information on secure servers.
• Limiting access to your information to authorized personnel.
• Regularly reviewing our security procedures.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have the following rights with respect to your personal information:

• **Access:** You have the right to access the personal information we hold about you.
• **Correction:** You have the right to correct any inaccuracies in the personal information we hold about you.
• **Deletion:** You have the right to request that we delete your personal information.
• **Objection:** You have the right to object to the processing of your personal information.
• **Restriction:** You have the right to restrict the processing of your personal information.
• **Data Portability:** You have the right to receive your personal information in a portable format.

To exercise these rights, please contact us at the address listed below. We will respond to your request within a reasonable timeframe.

7. International Data Transfer

As Kokoro Volunteer Network is based in Japan, your information may be transferred to and processed in Japan. Japan may have data protection laws that differ from those in your country. By using our site, you consent to the transfer of your information to Japan. We will take steps to ensure that your information is protected in accordance with this Privacy Policy.

8. Children's Privacy

Our site is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes to this Privacy Policy on our site. Your continued use of our site after any changes to this Privacy Policy constitutes your acceptance of the new Privacy Policy. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Kokoro Volunteer Network 1-15-8 Miyamaedaira, Miyamae-ku, Kawasaki, Kanagawa, 216-0005 Japan

Phone: +81 44-860-7111